My mission is to help businesses to grow by delivering better customer experience, improving internal processes and increasing brand awareness.
I have 8 years of experience working as an Account Manager and Customer Specialist. I helped large organizations including Poliambulanza, Majorel (for Booking.com) and Amazon improve revenue, brand awareness, efficiency and customer satisfaction.
I am currently working as a Project Coordinator at Intertek Italia.
My approach to work
Actively listen to customers
to identify their needs
Respond to customers
queries efficiently
Prioritizing tasks and
improve internal processes
Communicate with
emotional intelligence
Francesca is really professional and always there to suggest ideas to improve customer experience.
— Jerome Kalumbu
Get to know more about me
I was born in 1989 in Bari, in the south of Italy. I have a High School Diploma (Liceo classico), and a Masters in Economics and Ethical Finance.
I have some working experience in an international non-profit making organization named AIESEC, where I actively took part in several volunteer activities.
I am conversant with project management, small project budgeting, and creating volunteer projects. I speak English and Spanish quite fluently and Italian is my mother language.
At the end of my two months Erasmus programme in Germany, I attended a master course in Brescia, North Italy, where I acquired various notions in economics and Human Resources management.
Thereafter, I started an internship in a non-profit organisation in a hospital called Fondazione Poliambulanza. I was responsible for all fundraising activities, event planning, HR management including communication – a responsibility which led me to the creation of a website for the organisation and became a financial asset to my employer.
